Call Center Intelligence

Artificial Intelligence Speech Recognition

Call Center Intelligence

Client

Call Center Integrator

Summary

Create relevant speech-based data to improve day to day operations and customer satisfaction.

meeting transcriptions meeting transcriptions Speechly interconnects a meeting-room setup, voice recognition engines and artificial intelligence soultions (keyword recognition and text-reduction). The system automatically generates transcriptions of meetings, detects keywords (both listed and frequently used terms).

Speechly operates as middleware that connects a call center solution setup with voice recognition engines, sentiment analysis (AI) and keyword detection.

The system automatically transcribes phone-calls. It detects words and topics that indicate that the call should be forwarded to second-line support. Moreover, the setup includes sentiment analysis that generates customer satisfaction ratings for operators.

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Case Studies

Call Center Intelligence

Create relevant speech-based data to improve day to day operations and customer satisfaction.

Meeting transcripts & minutes

Create a solution to transcribe meetings and create meeting minutes based on keyword detection and text reduction.

App for Deaf and Hard of Hearing people

Create an app for iOS and Android, that generates real-time subtitles for deaf and hard of hearing people.

Parliament Transcriptions

Create a platform to automatically transcribe parliament sessions, including a reviewing and editing platform.

Rapid prototyping

Create an application to facilitate communication between doctors, nurses and patients in different languages.